Title: CodeBard Help Desk Author: CodeBard Published: January 8, 2017 Last modified: November 29, 2024 --- Search plugins ![](https://ps.w.org/codebard-help-desk/assets/banner-772x250.png?rev=1572187) ![](https://ps.w.org/codebard-help-desk/assets/icon-256x256.png?rev=1572187) # CodeBard Help Desk By [CodeBard](https://profiles.wordpress.org/codebard/) [Download](https://downloads.wordpress.org/plugin/codebard-help-desk.1.1.2.zip) * [Details](https://scn.wordpress.org/plugins/codebard-help-desk/#description) * [Reviews](https://scn.wordpress.org/plugins/codebard-help-desk/#reviews) * [Installation](https://scn.wordpress.org/plugins/codebard-help-desk/#installation) * [Development](https://scn.wordpress.org/plugins/codebard-help-desk/#developers) [Support](https://wordpress.org/support/plugin/codebard-help-desk/) ## Description Provide professional support to users in your own language with CodeBard Help Desk. [Check out the Live Demo here](http://help-desk-demo.codebard.com) Its professional features include: * Unlimited Users * Unlimited Agents * Unlimited Tickets * Unlimited Departments * Multi Language * Easy Language translation from WP admin * English, Spanish (Intl.), Indian (Hindu) languages included * Front End Tickets * Front End Interface for Users * Front End Interface for Support Admins and Agents * Easy to Use * Private Tickets * Email Notifications * Ticket and Reply Attachments * Support Admins, Support Agents with separate permissions * Easy ticket management * Responsive * Extensible * Compatible with all Themes and Plugins * Adapts to visuals of any Theme * Hooks and Filters In the [Live Demo](http://help-desk-demo.codebard.com/), try changing the theme from Theme Switcher widget on the right column to see how CodeBard Help Desk adapts to different themes! Use Language admin to easily translate your plugin into your own language or change your own language’s translation. New language packs will be upcoming! If you would like to contribute a translation for your own language, [download this sample language file](https://codebard.com/cb_p3_en-US.zip) to translate and then contact us from our [contact page](https://codebard.com/contact) to get credited. Quickstart Guide is [here](https://codebard.com/codebard-help-desk-for-wordpress-quickstart-guide) and detailed manual is [here](https://codebard.com/codebard-help-desk-for-wordpress-manual). All settings in your Plugin admin has detailed and easy to understand descriptions. Free support is available through Plugin forum, and Premium support is available through [CodeBard site](https://codebard.com/support). If you have a WooCommerce store, get the [WooCommerce Integration Addon](https://codebard.com/codebard-help-desk-woocommerce-integration) to power up your Help Desk and provide professional support to your store’s customers easily: Remember to follow us on Twitter (@codebardcom) or join our Newsletter by your Quickstart Wizard to hear about new features, announcements and goodies! ## Screenshots * [[ * User Ticket View * [[ * Ticket creation by User on Front End * [[ * Admin Ticket View * [[ * Admin Ticket Listing * [[ * Support Agent to Department assignments * [[ * Languages admin ## Installation 1. Activate the plugin 2. A “CB Help Desk” menu item will be added to your WordPress Admin Menu. You can access your settings, departments and agents from there. 3. A welcome screen will get you quick-started. 4. That’s it! ## FAQ ### How can I report security bugs? You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. [Report a security vulnerability.](https://patchstack.com/database/vdp/codebard-help-desk) ## Reviews ![](https://secure.gravatar.com/avatar/49a5b7a8de27e7d53f00529322aa23b5431b0b175d3c85b91371f67e9273904c? s=60&d=retro&r=g) ### 󠀁[Unknown bugs, no support](https://wordpress.org/support/topic/unknown-bugs-no-support/)󠁿 [Emmanuelle de Dardel](https://profiles.wordpress.org/plumebis/) June 12, 2024 First message without codes to login. Have to wait the reply from the support that does not understand there wasn’t any codes. Then, too complicated to post blog posts on Patreon and correct all the wrong settings in WordPress blog, in a desktop. Sent all the bugs to support 6 weeks ago, then 2 weeks ago and then here 1 week ago. The support was surprised to read my messages. Still no replies then. This one-man- plugin-and-support is not serious and not effective for an annual membership. I don’t recommend it at all. ![](https://secure.gravatar.com/avatar/2a9eb6ab6d44c488185ea81e3304cae696b6eae8c5c04fc2537f8516c4d53b66? s=60&d=retro&r=g) ### 󠀁[Evolved to a great plugin](https://wordpress.org/support/topic/evolved-to-a-great-plugin/)󠁿 [CodeBard](https://profiles.wordpress.org/codebard/) January 11, 2017 This plugin was developed for in-house use, then matured to a plugin for release to public. We are using this in a few sites to render support to our users. Its easy to use and extensible. Multiple languages proved to be a great addition. [ Read all 2 reviews ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/) ## Contributors & Developers “CodeBard Help Desk” is open source software. The following people have contributed to this plugin. Contributors * [ CodeBard ](https://profiles.wordpress.org/codebard/) [Translate “CodeBard Help Desk” into your language.](https://translate.wordpress.org/projects/wp-plugins/codebard-help-desk) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/codebard-help-desk/), check out the [SVN repository](https://plugins.svn.wordpress.org/codebard-help-desk/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/codebard-help-desk/) by [RSS](https://plugins.trac.wordpress.org/log/codebard-help-desk/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.1.2 * Added a nonce to ticket close/reopen button for more security #### 1.1.1 * Fixed an issue that could interfere with certain features of WP cli that is used in managed WP hosting. * Fixed an issue that could create problems when deactivating the plugin #### 1.1.0 * Added extra sanitization to ticket title and content while posting #### 1.0.9 * Fixed an issue that may cause errors when using PHP 7.x and higher MySQL versions when replying to tickets * Addressed various PHP notices. #### 1.0.8 * Removed unused plugins_api hooked function #### 1.0.7 * Widget constructors are now PHP 7 compatible * Important issue that prevented saving and using of modified languages fixed #### 1.0.6 * Ticket reference numbers in Ticket notification emails * Buttons now use HTML5 method of wrapping links around them * onclick action attribute removed from buttons * Added error notification for cases in which ticket creation failed at WordPress post insert stage * Fix for ticket attachment images ending up displaying as pages * Fix for ticket title and replies causing errors when quotes or other characters are entered #### 1.0.5 * Major bugfix non-English (en-US) language sites and Out of Memory errors #### 1.0.4 * Major log display bug fix #### 1.0.3 * PHP Notice Fixes * Bugfix for ticket status display in agent/admin ticket view * Better permission checking when changing ticket department #### 1.0.2 * New core functions * Enhanced upgrade and activation routine * Variable handling fix in main runner function * Var added to core for directory name * Minor language fixes * Woocommerce integration capability #### 1.0.1 * Language now merged by values read from language file * Duplicate version number in default internal vars fixed * Duplicate roles array removed from plugin/default_internal_vars.php * Function name corrections * Error handling corrections * New function to internally update settings * Major correction for the way apply_filters is used in core engine * Skip department selection if there exists single department enhancement * Do log correction for listing serialized variables * Removed checking for non-false $return in core to allow filtering of results which return false * Default internal table now has post_type and type fields * Check for activated plugin for setup wizard redirect to prevent redirection in activation of other plugins * Remove requiring admin status for admin init to prevent ajax issues #### 1.0.0 * Initial release! ## Meta * Version **1.1.2** * Last updated **1 year ago** * Active installations **10+** * WordPress version ** 4.0 or higher ** * Tested up to **6.7.5** * Language * [English (US)](https://wordpress.org/plugins/codebard-help-desk/) * Tags * [help desk](https://scn.wordpress.org/plugins/tags/help-desk/)[support system](https://scn.wordpress.org/plugins/tags/support-system/) [support ticket system](https://scn.wordpress.org/plugins/tags/support-ticket-system/) [support tickets](https://scn.wordpress.org/plugins/tags/support-tickets/)[ticket system](https://scn.wordpress.org/plugins/tags/ticket-system/) * [Advanced View](https://scn.wordpress.org/plugins/codebard-help-desk/advanced/) ## Ratings 3 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/?filter=2) * [ 1 1-star review ](https://wordpress.org/support/plugin/codebard-help-desk/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/codebard-help-desk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/codebard-help-desk/reviews/) ## Contributors * [ CodeBard ](https://profiles.wordpress.org/codebard/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/codebard-help-desk/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://codebard.com/donate)